Your inbox is separated into categories to help you keep track of your requests. Here we'll go over how to access your inbox and what each category means.
Inbox categories
Accessing your inbox
Inbox categories
You can view messages in a single view under All conversations (if you’re using the Rover app, this is under the Primary inbox view), or you can view them by the following statuses: Pending requests, Upcoming bookings, Current bookings, Past Bookings and Archived requests.
Pending requests are requests that haven't been booked yet. This is where you'll find new requests from owners. If you're unable to accommodate a booking, make sure you reply to the owner via Rover Messages informing them that you're unable to accept their request. Once you do that, you should archive the request.
Note: If you don’t respond to an initial message within 72 hours, you may not appear in search for those dates.
Upcoming bookings are requests you’ve booked that haven’t started yet. Once a booking is listed in this section of your inbox, that means that your pet owner has paid for the request and that you have accepted the request as well.
Current bookings are services you’re actively providing at the moment. This is a good section to use when you want to contact a pet owner during the booking and share general updates on their pet(s).
Past bookings are stays that you've completed. You can rebook with a past pet owner from this section of your inbox by selecting View booked owners and Book a New Stay.
Archived requests are requests that you didn't book or bookings that were cancelled. To unarchive a current or future request, click on the conversation and select Unarchive. This will move it back to the Pending requests section of your inbox.
Accessing your inbox
Computer
1. Navigate to your Inbox by selecting the conversation icon.
- Tap each of the different sections to view messages from specific pet owners.
Rover app
- Open the app.
- Tap the inbox icon.
You'll see different folders at the top of your screen where you view pending requests, upcoming bookings, past bookings, and archived requests.